sexta-feira, 23 de setembro de 2011

Service Breakthroughs - James L. Heskett

service breakthroughs - james l. heskett
service breakthroughs - james l. heskett

M. Anthony Burns Chairman, President, and Chief Executive Officer, Ryder System, Inc. Service Breakthroughs is beautifully illustrated with examples of the winning strategies which some of the country's most successful service companies have used to move out of the pack and into the leadership positions they now enjoy.

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